Frequently Asked Questions

Everything you need to know about your TimeScape experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label for your exchange or refund.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Are your materials sustainably sourced?

At TimeScape, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery's progress.